No problem! Here’s how we handle it:

• Blank or unplayable tapes? You won’t be charged for them. If you’re unsure what’s on your tapes, send them in—we’ll check for you.
• Low-quality recordings? We do our best to transfer your media, but the final quality depends on the original condition. If there’s nothing viewable, you won’t be charged.
• Not happy with the results? We stand behind our work with a 100% satisfaction guarantee. If you’re not satisfied, we’ll start over and make it right.

Still have questions? Contact us, and we’ll be happy to help!